FAQ

Our product photos should give you a good idea of the personalization style and placement. But If you have additional questions or concerns, please contact via web chat, email customercare@gifts.com or call us at 1-888-238-9248 and one of our friendly customer service people will be happy to help you.

We have a handy page that provides everything you need to know about what type of photos you can upload and use on our products. You can find it here.

We do our absolute best to deliver your products to you as quickly as possible. The delivery time will be influenced by which product you ordered and way the product itself is personalized. You will be able to view an estimated earliest delivery date in product details page.

To make sure that your gift(s) are delivered on time and to the right address, we verify shipping addresses with the US Postal Service entered during the order process. Our site is designed to provide options for a corrected address when necessary (such as changing Avenue to AVE to match what is in the postal database). If you have problems entering your address, or if the suggestions are not matching the address you're trying to deliver to, feel free to start a chat with one of our agents, or contact us toll free at 1-888-238-9248, one of our representatives will be happy to help.

Yes! We are pleased to offer delivery to non-PO Box addresses in Hawaii, Alaska and Canada. Since these addresses are outside the contiguous 48 states, an additional fee will be applied per delivery address. Canada deliveries and Hawaii/Alaska will have an additional fee.

Yes! We are pleased to offer delivery to dozens of countries around the globe. We can ship to the following countries: Argentina, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Cameron, Chile, Colombia, Croatia, Costa Rica, Czech Republic, Democratic Republic of the Congo, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Finland, France, Germany, Ghana, Greece, Guatemala, Hungary, Hong Kong, India, Indonesia, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Libya, Lithuania, Luxemborg, Malaysia, Mexico, Myanmar, Netherlands, New Zealand, Nepal, Norway, Oman, Panama, Papua New Guinea, Paraguay, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovenia, Slovak Republic, South Africa, South Korea, Spain, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Turkey, West, Turkmenistan, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vietnam.

At this time, we are not able to ship to APO/FPO addresses or U.S. territories. An additional fee of $19.99 will be applied to each delivery for an international address.

Only one promo code can be used per order. To use a promo code, please enter it in the ‘Promo Code field found on either the Shopping Cart page or Checkout page. If you need any help, please contact our customer service department via chat, via email at customercare@gifts.com or contact us toll free at 1-888-238-9248.

Yes, we accept debit cards as form of payment.

Only one gift message can be sent to a single address.

Our gift boxes have been measured to fit each individual product, so we can only offer individual product gift boxes at this time.

If you’re not able to log into your Gifts account, please check the following:

• 1. Double check that you are entering your email address and password in log in screen.
• 2. The password field is case sensitive, so please check that your Caps Lock key is off.
• 3. If you can’t remember your password – don’t worry, it happens! Just enter your email address, click on the 'Forgot Password' link and your password will be sent to you. If you are still having trouble logging in after trying the above steps, please send us a web chat or contact us toll free at 1-888-238-9248 and any of our customer service representatives will be happy to help you.

To save disappointment, we are unable to take orders for items that are unavailable. If the item comes back in stock, it will be put back on the site and will be available to order again.

We do not include pricing information on our packing slip (which is great if you are sending a gift straight to the recipient).

Our prices and transactions are in USD.

We process all payments in USD. If you pay with a credit card that uses a different currency your bank will handle the currency conversion. Check with your bank for exchange rates and terms.